Privacy Policy

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 Introduction

OYM Partner, developed and operated by UDP Physiocare Private Limited, is committed to protecting the privacy and confidentiality of users’ personal information. This privacy policy explains what data is collected, how it is used, how it is shared, and user rights related to data collection and processing. This policy applies specifically to the OYM Partner mobile application and associated services offered under the OnYourMark platform.

Information Collected

We collect the following types of information when users create accounts and use our services:

• Personal details: Name, phone number, email address.
  
• Health data: Information about health problems, conditions, and medical needs provided during registration or while using the service.
  
• Booking and transaction details: Information related to service bookings, appointments, and payments.
  

Personal and health data are collected and used for the following purposes:

• Verifying physiotherapists’ credentials and managing onboarding.
  
• Matching users with the most suitable physiotherapists.
  
• Conducting necessary research to improve services and address specific health needs.
  
• Processing bookings, payments, and communicating service status.
  
• Ensuring platform functionality, security, and fraud prevention.
  

We share user information only as required to fulfill service requests:

• Relevant information is shared with selected physiotherapists for professional care.
  
• Contact details (phone and email) may be shared with third-party service providers such as payment gateways, verification partners, and email or SMS providers for operational purposes.
  
• We do not sell or use personal data for marketing purposes by outside entities.
  

All personal and health data are stored securely using industry-standard encryption and access controls. Data is accessible only to authorized staff and service providers of UDP Physiocare Private Limited. Regular technical measures are maintained to prevent unauthorized access, loss, or misuse.

Users of OYM Partner have the right to:

• Access, correct, or delete their personal data at any time by contacting support.
  
• Withdraw consent for data collection, understanding that this may limit access to essential services.
  
• Request details on how their information is used or shared.
  

Personal and health data are retained only for as long as necessary to provide services, fulfill legal obligations, or until a user requests deletion. Deleted data is permanently removed from our active systems within a reasonable timeframe.

Any changes to this privacy policy will be communicated via app notifications, email, or updates on the platform. Continued use of the OYM Partner app constitutes acceptance of the updated policy.

For questions about this privacy policy or personal data, users may contact:
Email: admin@ngfizio.com
Phone: [Add contact number]
Address: [Add your business address]

UDP Physiocare Private Limited complies with all relevant health data privacy regulations and Google Play Store and Apple App Store requirements. This policy ensures that the OYM Partner app maintains transparency, accountability, and data protection for all users.